FAQs
We offer a wide range of LED lighting products, including LED panel lights, LED downlights, LED high bays, LED floodlights, and more. Our inventory is designed to cater to various commercial and industrial lighting needs.
Yes, all our LED lighting products are highly energy-efficient, consuming significantly less electricity compared to traditional lighting options. This translates to lower energy costs for your business.
Absolutely! We understand that different businesses have unique lighting requirements. Our team can work with you to design and provide tailored LED lighting solutions that meet your specific needs.
Buying products from us allows your business to access competitive bulk pricing, making it a cost-effective solution for large-scale lighting projects. It also simplifies procurement and ensures consistent quality.
Placing a wholesale order is easy. Simply browse our website www.eaglesquare.com.au select the items you need, or reach out to our sales team via phone, email or meet us at our office. We'll help you to place the order.
Yes, all our LED lighting products are compliant with Australian safety and quality standards. We prioritize offering products that meet or exceed industry regulations.
We provide comprehensive after-sales support, including product warranties, troubleshooting assistance, and guidance on installation and maintenance. Our goal is to ensure your satisfaction and the long-term performance of our LED lighting solutions.
You can reach our customer support team by phone, email, or through the contact us or customer service on our website. We're here to assist you with any inquiries you may have.
We prioritize product quality and source our products from reputable manufacturers who adhere to strict quality control standards. Our products undergo rigorous testing to ensure they meet or exceed industry benchmarks for performance and longevity.
es, we provide warranties on our products to guarantee their quality and reliability. The length of the warranty may vary based on the specific product. Please refer to our warranty policy for more details.
We regularly update our stock of products to offer the latest advancements in LED technology and cater to evolving customer needs. We strive to keep our inventory up-to-date with the most innovative and efficient lighting solutions.
If the specific product you need is temporarily out of stock, our customer support team can assist you in placing a backorder. We'll provide you with an estimated restock date and keep you updated on the availability of the product.
Yes, we offer pre-order options for upcoming products or items that are in high demand. Pre-ordering ensures you secure the products as soon as they become available, allowing you to plan your projects effectively.
Delivery times can vary based on the specific products ordered and your location in Brisbane. However, we strive to process and dispatch orders promptly. Our team will provide you with an estimated delivery timeframe when you place your order.Please refer to our shipping and delivery for more details.
Yes, we offer expedited shipping options for urgent orders. If you require your products within a tight timeframe, please contact our customer support team, and we'll work to accommodate your needs.
Yes, we provide tracking information for all shipped orders. Once your order is placed. you can track your order at next business day though your order number at our third party carrier website. So you can monitor the status and estimated delivery date of your products.
We take great care in packaging our products to ensure they are protected during transit. Fragile items are packaged with appropriate cushioning and materials to prevent damage. In the rare event that a product arrives damaged, please contact our customer support for assistance.
Yes, self-pickup options are available at our website. You can arrange to collect your products from our designated pickup location. Please coordinate with our team to schedule a pickup time.
Delivery charges may apply based on factors such as order size, delivery location, and shipping method. Our customer support team can provide you with detailed information about delivery charges when you place your order. Please refer to our shipping and delivery for more details.
Yes, we offer same-day delivery services to Brisbane and its surrounding areas. Please contact us service team or Please refer to our shipping and delivery for more details.
Our customer service team is available during regular business hours from 8 am to 4 pm, Monday to Friday. If you reach out outside these hours, we'll respond to your inquiry as soon as possible on the next business day.
We strive to respond to all inquiries and messages promptly. During our business hours, you can typically expect a response within a few hours. For inquiries made outside business hours, we'll get back to you as soon as we resume operations.
If you encounter any issues with our products, please contact our customer service team immediately. We'll work with you to understand the problem and provide appropriate solutions, which may include troubleshooting, replacement, or repairs.
Absolutely! We offer bulk pricing for wholesale orders. To request a quote for specific products and quantities, please contact our sales team with the product details and quantities you're interested in.
Yes, customer feedback is invaluable to us. We value your opinions, suggestions, and experiences with our products and services. Your feedback helps us continually improve and enhance the quality of our offerings.
Absolutely! We welcome your feedback about your interactions with our customer service team. Your input helps us evaluate and refine our customer service processes to better meet your needs.
Yes, we are committed to providing excellent customer service and ensuring your satisfaction. If you have any concerns or issues with our customer service, please let us know, and we'll do our best to address them promptly.
You can stay updated on our latest promotions, new products, and company news by browning our website or subscribing to our newsletter. Also we regularly share updates by MSN or Email to keep you informed.