Warranty & Returns Policy at Eagle Square:

Product Warranty:

  • Eagle Square offers a product warranty limited to the replacement or repair of products found defective under normal usage, as determined by Eagle Square.
  • For products under $50, customers need to send a photo or video of the issue for a replacement without returning the item.
  • For other claims, if items need to be returned, Eagle Square will arrange free pick-up of faulty items before sending replacements.
  • Warranty claims can be made in-store, online, over the phone, or via email at service@eaglesquare.com.au.
  • Customers must keep the faulty product until the warranty claim is finalized, along with the original invoice for proof of purchase.
  • Using a different driver with Eagle Square Lighting products voids the warranty; installation by licensed electricians is recommended.

Labor Warranty:


Change of Mind Returns:

  • Returns due to change of mind must be made within 30 days of purchase, and we will charge for real shipping cost we paid for this order.
  • The value of the goods will be applied as a store credit to the account within 24 hours of return, and customers will receive an automatic notification email.
  • Store credit can be used immediately for purchases.

Refund Requests:

  • Refund requests for change of mind are available for applicable products in resalable condition, including packaging.
  • Customers must email service@eaglesquare.com.au with company name, mobile number, order number, and reason for refund.
  • Refund requests may incur applicable fees, including pick-up & shipping costs, restocking fee (5% of the original purchase price), and no returns for products specifically excluded in the listing.
  • Refunds can also be provided as store credit to avoid the restocking fee.
  • Refund requests will be approved within 5 working days, and the refund will be processed within 5-10 working days after approval.

Damaged Goods During Delivery:

  • Claims for damaged goods during delivery must be made within 5 working days of receiving the goods.
  • Any customer modifications void the product warranty.
  • For further inquiries about Product Warranty & Returns, contact Eagle Square Office at 1300 056 678.

Important Notes:

  • All refund requests must comply with Eagle Square’s terms and conditions.
  • Warranty items are eligible for replacement or repair only.
  • Shipping fees will not be refunded for dispatched canceled orders.
  • Standard returns must include original packaging and proof of purchase.
  • Partial returns will have discounts or promotions recalculated.

Please reach out to Eagle Square at the provided contact number for more details or if you have any questions regarding the warranty and returns policy.


Submit Warranty Claim Form Here.