Shipping & Delivery Policy

At Eagle Square Lighting & Electrical, we are dedicated to ensuring your orders are processed and delivered promptly. Please take note of the following shipping and delivery guidelines:

All shipping & delivery policies are based on the premise of sending products to business address.

  1. Same Day Dispatch: Orders paid in full by 11 am will be dispatched on the same day the order was placed.

  2. Same Day Delivery (Brisbane Metro Zone Only): For customers within the Brisbane metro zone, orders paid in full by 11 am will be delivered on the same day by 5 pm. If the payment is made after 11 am, the delivery will be scheduled for the next business day by 5 pm.

  3. Delivery Days: Deliveries are scheduled from Monday to Friday, excluding public holidays.

  4. PO Box Restrictions: Please note that we do not deliver to PO Boxes.

  5. Liability: Eagle Square accepts no liability for lost, damaged, or stolen packages, even if the customer authorizes the carrier to leave the parcel(s) at a safe place or a POD provided by the carrier.

  6. Changes in Delivery: Eagle Square reserves the right to modify delivery fees and methods without prior notice. If there is a big amount different shipping fees, we will notice customer

  7. Delivery Timeframe: While we strive to deliver orders to the nominated address within the requested time, we do not guarantee specific delivery dates. Eagle Square will make reasonable efforts, but we are not liable if the delivery is not made within the requested time.

  8. Force Majeure: Delivery and/or pick up may be suspended or delayed due to circumstances beyond our control, such as strikes, stock shortages, accidents, pandemics, natural disasters, and other acts of God.

  9. Subcontracting: Eagle Square may subcontract delivery services, wholly or partially, at our discretion.

  10. Employee Benefits: All employees and contractors involved in our delivery service are entitled to the benefits, exemptions, limitations of liability, and conditions outlined in these shipping and delivery terms and conditions.

  11. Void or Unlawful Provisions: If any part of these shipping and delivery terms and conditions is deemed void or unlawful, the remaining provisions will remain valid and enforceable, as if the void or unlawful provisions have been removed.

12. Residential Overweight & Over Length Charge

12.1 For residential shipping cube weight 30kg-100kg we charge $63, for over 100kg cube weight we charge $192. Business address have no charge.

12.2 For over length product (110cm-198cm) we charge $25, (199cm-298cm) we charge $40 and (over 299cm) we charge $55.

we will contact on receipt of your order, should you be required to pay any additional delivery charges. If you wish not to pay the extra freight as required the order will be cancelled and you payment will be refunded in total.

If you have any questions or concerns regarding our shipping and delivery policies, please contact us using the provided contact information.

Standard(Ex Overweight & Overlength)

Sameday

Click and Collect

QLD Shipping Address: Free for orders over $350(ex. GST)

$13.99 for orders under $350(ex. GST)

Out Of QLD Shipping Address: Free for orders over $500(ex. GST)

$19.99 for orders under $500(ex. GST)

Orders Under $600 (ex. GST) -$25

Orders over $600 (ex. GST) - $ 40

Free for all orders

QLD 1-3 Days (Business address), 3-5 Days(Residential address)

NSW 1-3 Days (Business address), 3-5 Days(Residential address)

VIC 3 -5 Days (Business address), 5-7 Days(Residential address)

SA 5-7 Days (Business address), 7-9 Days(Residential address)

WA 5-7 Days (Business address), 7-9 Days(Residential address)

NT  5-7 Days (Business address), 7-9 Days(Residential address)

ACT 5-7Days (Business address), 7-9 Days(Residential address)

TAS 5-7 Days (Business address), 7-9 Days(Residential address)

Brisbane metro zone only Orders paid full before 11:00am (AEST)

Pack orders when your arrive

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FAQ

Eagle Square currently ships Australia wide except islands.

Orders paid in full by 11 am will be dispatched on the same day. Orders paid after 11 am will be dispatched the next business day.

Yes, same-day delivery is available for orders within the Brisbane metro zone. Orders paid in full by 11 am will be delivered by 5 pm on the same day. Orders paid after 11 am will be delivered by 5 pm on the next business day.

No, we do not deliver to PO Boxes. Please provide a valid business address for delivery.

Yes, residential deliveries for cube weights between 30kg-100kg incur a $63 charge; cube weights over 100kg incur a $192 charge. Over-length products (e.g., 4FT batten & panel lights, 4FT panel frames, 2 & 3 M Track) incur a $25 per carton shipping fee.

We will contact you upon receipt of your order to approve any additional charges. If you choose not to proceed with the additional freight costs, your order will be canceled, and you will receive a full refund.